Purpose of the Job :
Responsible for achieving revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies

Job Responsibilities :
Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues
Develop and maintain strong relationship with customers and internal stakeholders
Constantly create revenue generating channels from cross selling, upselling and new business streams
Ensure best sales practices to meet customer needs and expectations and capitalize on growth
Enhance customer loyalty by delivering customized tailored solutions
Ensure a healthy balance of revenue growth from organic and new business generation based on proper customer profiling
Ensure customers are using cost effective services channels and increase use of automation
Regularly reviewing customer performance and targets to ensure coming up with plans to help achieve and exceed targets set
Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
Ensure customers information are up to date utilizing CRM tools
Support credit collection activities

Job Requirements (Experience and education) :
Bachelor’s degree in business or any other related field
Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
At least 3 – 4 years sales experience, preferably in transport or express shipping
Excellent interpersonal, negotiation and communication skills
Strong customer focus and analytical skills

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