The incumbent will manage the Foreign Trade Operations (Import, Export Letters of Credit, Guarantees and Bills for collection) outline standards and manage one small team of operations staff to ensure high quality of service to customers on time.
Assist in meeting units’ budget, controlling costs and achieving targeted levels of processing volumes.
Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement of the area of responsibility.
Provide timely and accurate information to the external and internal auditors when required.
Ensure Services of Foreign Trade Operations are delivered in a timely, efficient and cost effective manner.
Ensure consistency in processes, controls and standards for each of the identified areas of work to eliminate all possible risks to bank and the customers.
Undertake budgetary accountability in order to maintain pre-agreed costs.
Support the Corporate Banking Team efforts to provide efficient and prompt services to our customers in order to increase volume of business and income.
Liaise with internal and external customers in order to ensure that their needs are met in a timely and accurate manner.
Develop and maintain high professional approach and relations with correspondent banks to ensure maximum co-operation in problem resolution or responses to inquiries.
Provide technical advice and consultancy services to customers, plan training seminars to the employees of prime customers in order to safeguard our customers against fraud and money laundering transactions.
Ensure that International Chamber of Commerce Rules practices in Foreign Trade Operations and QNB Policies and Procedures are strictly adhered.
Keep abreast of changes in International Chamber of Commerce Rules and local laws and rules affecting Foreign Trade Operations; train the staff to develop the knowledge, skills and service quality in line with those changes.
Evaluate items not covered in the International Chamber of Commerce Rules, and resolve problems depending on expertise and self-judgement.
Prepare and submit reports to Senior Management to monitor workflow and income.
Coordinate with QNB Head office to seek timely decisions on all Foreign Trade transactions.
Keep abreast of changes in International Chamber of Commerce Rules and local laws and rules affecting Foreign Trade Operations
Ensure high standards of confidentiality to safeguard commercially sensitive information.
University graduate with at least 4-6 years relevant experience in Foreign Trade Operations (Import, Export Letters of Credit, Guarantees and Bills for collection).
Technical knowledge of all the International Chamber of Commerce Rules, relating to Foreign Trade.
Operations (UCP, ISP, URR, Incoterms, URDG and URC, current revisions).
Good oral and written communication skills both local and English language.
Understanding of systems.
Good understanding of the type of products and services required and expected by customers.
Effective management skills, initiative analytical skills and marketing capabilities.
Up-to-date knowledge of changing procedures & systems.
Employer want to submit job applications through their website at: Apply Online