Rooms Controller – Dubai – UAE – Fairmont Hotels & Resorts

The Front Office Rooms Blocker will provide an uncompromising high level of accuracy by controlling room blocks and assignments of all arriving VIPs and FPC guests, and through their recognition and amenity selection. The FORB will also ensure that guest requests are met in advance, and their preferences are honored by pre-blocking ‘Special Requests’. The FORB will assist the Front Office team in coordinating the day-to-day rooms operations of the Front Office.

Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai’s key attractions, our hotel is linked to the Dubai International Convention Centre. Nine contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Demonstrates Fairmont’s Brand ServicePlus Standards in all interactions
Oversees day-to-day room assignments
Blocks all VIP and FPC guests in appropriate rooms, based on their profile requests, previous stays, and recorded preferences
Reviews Special Requests, block appropriate rooms, and provide a comprehensive list to Housekeeping
Assists the Front Desk team by answering telephone calls using Fairmont Telephone Etiquette
Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize the guest’s stay
Assists in the handling of the reports and administrative processes of the Front Desk (high balance, credit report, etc.)
Follow up on amenities for VIPs and FPC guests
Assists guests as well as colleagues and Leaders at the Front Desk as needed
Assists the AFOM on duty in controlling the house count, selling out, and/or handling overbooked situations
Provides backup support to the Front Office Management team
Answers telephone calls according to Fairmont Telephone Etiquette
Adheres to Fairmont Green Environment
Follows Occupational Health & Safety regulations
Adheres to Fairmont Service Plus
Additional duties, as assigned by the Front Office Manager
Performs any other duties as requested by Director of Front Office

Qualifications:
Must possess outstanding guest services skills, responsibility, professional presentation and sophisticated communication skills
Proficiency in the English languages (verbal & written), a second language, such as Arabic, is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
Must be flexible in terms of working hours
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended
2 years minimum experience in customer service

Physical Aspects of Position (include but are not limited to):
Frequent standing and walking during the shift
Occasional lifting and carrying up to 20 lbs
Frequent kneeling, pushing, pulling, sitting
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Employer want to submit job applications through their website at: Apply Online