Sales Support Administrator, Etihad Airways, UAE

We are pleased to announce an exciting opportunity to join UAE and GCC Sales Team. As the Sales Support Administrator you will be focusing on three main areas: Contacting prospective and existing customers to sell Etihad products and services in line with the commercial strategy to generate quality revenue Providing analytical/administrative support to Sales Executives Supporting customers as per defined commercial strategy, process and policy Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment. You will join the UAE sales team, where you will be responsible for sales and administration support for Sales office based in Abu Dhabi.

EDUCATION & EXPERIENCE

Minimum of Diploma degree
3 year previous airline and/or trade experience in sales or reservations, with expertise in administration preferred.
Knowledge of reservation systems : Amadeus or Sabre
Excellent written and oral English,
Multicultural experience in dealing with people at all levels, including senior internal and external customers

TRAINING & KNOWLEDGE

Adequate on the job training.
Sound commercial understanding
Ability to communicate effectively with, and influence, all levels of staff, management and external stakeholders and customers, both verbally and in writing, on a commercial level.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly motivated self-starter able to work to deadlines and under limited supervision
A very good knowledge and awareness of customer base
Ability to interact with senior management in customer organizations
Experience in interacting and work with diverse cultures
Computer literacy including ability to type and capture data efficiently and accurately.
Languages – fluent written and spoken English
Reservation system knowledge : Amadeus or Sabre

RESPONSIBILITIES

Conduct outbound sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures
Support the onboarding of new customers in line with established policies and procedures
Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures
Meet defined sales KPIs/SLAs
In support of Sales Executives collect, review and record sales, customer, market and competitor data and insights according to established policies
Receive, record and issues sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions Gather, review and update customers information to ensure the accuracy of master data in defined Etihad systems
Enter order and sales in the company’s system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency.
Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions
Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions
Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance.

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