Assistant Manager, Azadea Group, UAE, Dubai

The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective
running of the Shop/Department and replacing him/her when needed, in order to ensure the highest
standards of customer service are achieved and maintained.

Key Accountabilities

Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing
basis, and suggest corrective actions to hierarchy when needed

Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,

Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most
efficient manner

Greet customers and ensure that they are served by shop staff in a timely manner and in compliance
with quality and customer service standards

Report occurring operational issues and handle customer complaints in in a timely manner, suggest
solutions or escalate them as appropriate in order to ensure operational effectiveness and customer
satisfaction

Handle or assist the Shop/Department Manager in handling the maintenance of inventories and
placement of product orders to ensure effective stock management and availability of products

Motivate team members and provide them with the necessary support in terms of training and
development in order to optimize sales results

Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty
cash, reporting, systems, etc. are respected

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