MAIN GENERAL MISSION:
Guarantee, under the dependency of the Head of Service Delivery and before the rest of the Organization, the quality of the service established, identifying the needs of the customers in order to improve loyalty and increase them, managing the teams of drivers of the network lines of Modern Bus Company Limited and managing the operational processes.
Guide and lead the teams of drivers of the assigned lines.
Detect customer needs through data analysis and active listening.
Continuous improvement of the lines, in order to guarantee the smooth running of the network, through direct and transversal actions.
Control and execute the budget necessary to carry out the service on the street, track and control the economic and customer indicators of each line.
Manage the internal processes of the Service Delivery Area and the transversal ones of the Modern Bus Company Limited that ensure the highest quality of service for the client.
Apply the Guidelines and procedures in the field of HSE, QA/QC and occupational risk prevention approved by the Project Director.
Perform any other task / assume any other responsibility, derived from the procedures of HSE & QA/QC that may have been duly approved and published in the procedures book of MBC, and linked to each job position.
Perform any other task that may be indicated by the Head of Service Delivery and that is necessary for the service to be provided, and that is contemplated within the tasks susceptible to perform; as well as any other task that is contemplated within the tasks that can be carried out by any Head of collaborators (qualified professionals and of high qualification included), in the equivalent field of the exercise of the profession in external companies of the sector; assuming legal responsibilities that may exist and can be established in the legal system at all times.
Analyze, resolve and execute – in time and form – any other technical aspect -of a similar level- that may be required by the Head of Service Delivery.
Bachelor’s degree in operations management or related field.
Experience in management, operations, and leadership.
Strong budget development and oversight skills
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
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