Transguard Group is currently recruiting for a customer service focused individual to join as Waiter / Waitress for one of the country pavilions in Expo 2020.
In this role your responsibilities will include the following:
Prepare the serving area / dining area at an assigned event / location and ensure that all guests / customers are served in a professional, efficient and courteous manner to create a memorable dining experience.
Welcome guests / customers, present menu: help with recommendations, receive and place orders, and serve food and beverages in a professional / friendly manner.
Check-in with guests to assure satisfaction with each course and beverage.
Have a thorough knowledge and understanding of all food and beverage items offered by the assigned outlet to assist guests/customers with questions and special requests.
Recognise customer dissatisfaction promptly and take action to resolve the situation according to the set SOPs for complaints.
Responsible for accurate cashiering / foreign exchange / POS transactions at the assigned outlet. Comply with all company policies and procedures.
Ensure that the service area / outlet is kept clean and tidy at all times and that crockery / cutlery / tables are clean and arranged as per the defined standards and procedures.
Prepare and close the outlet according to standard opening and closing procedures and re-stock tableware and other supplies.
Assist in collecting, loading and delivery of items to the outlets and perform other related duties as required.
Diploma in Hospitality
Minimum 1 year experience in a 4* or 5* hotel as wait staff
Willingness to do the work and to stand for a long period of time
Able to work unsupervised
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