Business Intelligence Specialist – Qatar Airways , Doha, Qatar

Accountable for planning, researching, forecasting, budgeting, compiling, analysing and providing complex information of the business and retail process under the guidance of the senior management. Conduct financial modelling, forecasting and budgeting to meet QDF’s vision and financial objectives, planning and recommending to senior management to assist in monitoring business performance, recommend action plan to manage inventory within agreed parameters, communicate findings, proposing recommendations, initiate actions within authority to correct deficiencies; and assist the management on a project basis, or as needed.

Leading retail, profit and budgeting requirement of the business and proposing potential business improvement plans to the senior management ensuring profitable growth in different areas of the business.
Review and analyse the Profit & Loss of QDFC by Category and Shop, present findings, observations and recommendations to the senior management for business improvement.
Analysing sales trends based on first hand data to improve forecast accuracy, accordingly make relevant recommendation on sales planning, budgeting and promotion to maximize sales opportunity. Proposing and oversee the system execution of promotions to ensure system are fully equipped and updated for the launch of any promotional activities.
Actively working with SVP/Strategy & Business Development Manager on QDF budget, forecasting, provide budget recommendations to respond to a wide range of issues, develops, formulates, and recommends funding scenarios to address concerns and facilitate resolutions to support the business growth.
Develop effective financial models to support QDF”s retail projects for expansion and develop the existing ones for future enhancement.
Conduct market research on product pricing within the travel retail industry, propose and implement actions to ensure QDFC offer are in line with the market trend, when required, propose and initiate promotional activities to maximise sales opportunities.
Conduct quantitative and qualitative research on customer spend patterns by age, nationality, gender, and category etc., analysis every aspect of bestsellers and slow sellers in each category and recommend area of improvement to the senior management.
Designing and executing business intelligence reports as per business requirements. Work as a BI developer, reviewing all reporting requirements of the business and creating reports by using Business Objects or SAP Lumira BI platform’s system, training all end-users on all functions of the system to maximise the usage of the available reports.
Analysing inventory holding, coordinating with Warehouse/ Merchandising/ Operation team on maintaining a comprehensive library of appropriate data related to inventory, priorities available stocks, prepare relevant proposal/action plans to reduce high inventory levels and agreeing on stock exit strategies.
Monitors vendor pricing compliance by carrying out audit check on new and existing products regularly, ensuring actual purchasing price are in line with the agreed contracts.
Assist the QDFC senior management in developing range plans strategy for each store, analysing the range plan and suggest necessary changes based on various researches on sales trend, consumer behaviour, competitor check etc.
Proposing KPI’s for Retail, Marketing, Inventory, Purchasing, monitoring the performance and recommending area of improvement to the business holders.
Arrange frequent meetings with category managers to review and ensure all income received fromsuppliers are accurately recorded in the financial reports.
Management & Leadership
Establish the team objectives and priorities to align with and support business objectives.
Regularly evaluate the teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
Management of employee appraisals identifying areas for improvement and ensuring development plans in place to support.
Management of all employee related issues in line with company policy. Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
Take responsibility for own ongoing personal development and growth of expertise.
Train and develop other employees, for proper succession planning and risk management.
Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
Training and developing reporting and analysing skills of the purchasing department members.
Taking part in business development and audit projects.
Other duties and responsibilities as requested by Management.
Operational Safety
Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.
Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.
Environmental Competencies
Contribute towards Qatar Airways Group Environmental Objectives and targets and the implementation and maintenance of the Environmental Management System.
Apply environmental knowledge and principles in your role, and incorporate this into business processes and decision making, to drive efficiencies and reduce environmental and operational risks.

Relevant College or University qualification to min Bachelor’s level or equivalent
Previous Experience:
Minimum 5 years relevant experience
Excellent customer service skills with the ability to deal tactfully, confidently and ethically with external/internal customers
Strong knowledge of business analysis tools, techniques and interpretation of raw data, into presentation materials
Strong knowledge and application of process flows and process improvement techniques
Excellent organizational and time-management skills
Clear and accurate data entry and documentation skills
Strong follow-through and perseverance to handle multiple tasks simultaneously

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