About the role:
You will be responsible for providing specialized commercial support for all service requests received, and perform various commercial functions working in tune with the operational, administrative, and financial areas.
Receive and analyze customer service requests via QAS SRF (Service Request Form) to ensure correct and fast response for their needs.
Liaise with operational areas to secure all information related to all Customer requirement (Type of Services, type of Aircraft, schedule, adhoc services expectation etc.). In partnership with the planning department to secure all necessary operational resources to attend to existing & new customer needs.
Develop & implement the commercial calculation template in partnership with the financial department to ensure that the financial sheet covers all assumptions. The proposed price and margins are following the company standards.
Responsible to do initial study on all commercial proposals, design and draft the commercial proposal considering the figures internally agreed and seeking approval from Commercial Manager and Senior Vice President prior submit to the customer. Responsible to design and draft IATA Standard Ground Handling Agreement (SGHA) contracts in order to meet the industrial practice.
Handle Customers Surveys in order to obtain a full feedback from our customers related to the service delivered, to ensure best customer services.
Full understanding of the services provided by QAS in all segments. (operational knowledge will be a differential
Treat incoming leads (Receive service request, analyze the necessities, identify all internal stakeholders to be involved)
Interact with customers in order to find the best solution for their needs
Knowledge of all elements involved on pricing
Draft commercial proposal and contracts following IATA SGHA format.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you:
An ideal candidate will have a minimum of High School Qualification/Diploma or Equivalent and 5 years of job-related experience
Command of English language
Experience in Commercial/Contracts
Practical and technical knowledge, and management skills
Soft skills required such as; Inter personal, Team working, Problem solving, Attention to detail
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Click here to Apply Online