Customer Solutions Analyst – Aramex , Dubai , UAE

Role Overview:
Customer Solutions Analyst uses analytical and quantitative methods to understand, predict, and enhance supply chain processes. They have responsibility for assembling data, analyzing performance, identifying problems, and developing recommendations that support SCM planning and operations

Role and Responsibilities of the employee:
Gathers and interprets customer requirements and writes the Customer Requirements Specification document (CRS)
Process mapping skills
Writing Standard Operating Procedure document (SOP)
Work on reporting tools (Excel, Power BI)
Plan and implement supply chain optimization projects (e.g. warehouse slotting, route planning)
Analyze data to identify problematic areas and suggest improvements

Job Requirements (Experience and Education)
BSc degree in Engineering or business or equivalent degrees.
1-3 years of experience in the supply chain, e-commerce or express.

Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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