Customer Success Specialist – Aramex , Dammam, Saudi Arabia

Job Responsibilities
Provide excellent customer service for customers as per Aramex CS standards
Handle all GCS cases, follow up and close all requests
Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them
Manage and meet customer expectations
Respond to all customers enquiries to improve their customer service experience
Serve all customers enquiries and provide full information and advice
Close pending cases on a timely manner
Achieve Aramex customer service KPIs Pass the customer service audits
Support to solve the bad address shipments if needed
Implement Customer Service KPIs

Job Requirements (Experience and education)
Bachelor’s Degree required
Expereince working as Freight is a must
Experience working in a matrix environment and analytical experience highly desirable
3 years related work experience desirable
1 years’ experience in Sales Operations or Commercial Finance desirable

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