Customer Technical Service Representative – Ash Sharqiyah – Saudi Arabia – Randstad

Job description
Randstad MENA is seeking experienced Westerners for Customer Technical Service Representative on behalf of a major client. This job will be based in Eastern Province, Saudi Arabia.

General Requirements:
Engineering Degree
5 – 10 years’ experience

Technical Qualification:
Chemical engineering or Metallurgist

Technical or Job Related Requirements:
Adhere to EHS rules & regulations and ensure Safe Working Instructions (SWIs) and Safe Operating Procedures (SOPs) are followed.
Provide technical support to customers and give specific direction to the plant regarding the product and process improvements required to meet customer needs. Track progress on these improvement projects.
Knowledge of 3104 and 5182 alloys and manufacturing processes, including lacquer coating systems, and the manufacturing processes used by customers to manufacture beverage cans & ends
Practical experience in the use of investigative tools for problem solving such as metallography, electron-microscopy, mechanical & chemical testing, etc.,
Proven ability in the translation of customer needs, such as product improvements, into aluminium alloy and process development.
Direct liaison with customer Quality Assurance and Manufacturing teams. The ability to lead real-time problem solving on the customer’s manufacturing line.
Statistical analysis of data and the writing of detailed technical reports
Use the corrective and preventative action process to ensure follow up and correction of deficiencies found in the manufacturing process
Extensive travel within the MENA region
Reinforce a culture of continuous improvement (Kaizen). This includes applying continuous improvement methodologies such as ‘Six Sigma’ as the key tools in minimizing product and process variability and meeting customer’s expectations. Knowledge and practical experience of the application of ‘six-sigma’ methodologies for continuous improvement would be a plus.

skills
Customer Technical Service Representative (Aluminium)

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