Dispatcher – NESMA , Saudi Arabia

Job Description
Performs radio communications with bus operators and other transportation personnel.
Performs telephone and email communications with Transportation supervisors and
receives and place telephone calls from, to, and on behalf of transportation staff,
Receives requests from bus operators for additional information.
Locates and relays information.

Receives and routes nonemergency telephone calls.
Receives communications reporting incidents and situations of an emergency nature
and directs necessary services.
Evaluates the nature of reports and take action as appropriate.
Gathers necessary information from communications to render appropriate assistance.
Enters information into the computer aided communication system. Retrieves and enters data into computers.
Maintains and retrieves information from computer and hard copy files.
Creates and maintains accurate, detailed radio logs, incident, and accident reports, and files.
Makes decisions within broad guidelines. Deals with difficult, complex situations requiring interpretation and extrapolation of policy and procedure.
Maintains confidentiality in sensitive matters.
Notifies other personnel and agencies of emergency situations.
Responds to questions related to event communication activity
Prepares reports as needed and performs clerical and other duties as assigned. ·
Conforms to safety standards as prescribed.
Performs other duties as assigned.

High school diploma, GED, or equivalent.
Similar job experience like experience as a School Bus Operator, or experience as a fulltime 911 dispatch operator, or other experience in a fulltime, high volume communications center.
Familiarity with Makkah streets and highways.
An equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

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