To ensure a positive shopping experience for the customers by driving, delivering, and assembling/setting up furniture at customers’ homes. To ensure on-time delivery, timely offloading of goods into homes, appropriate courtesy and professional behavior, proper and timely assembly of furniture, and overall customer satisfaction.
Roles and Responsibilities
Deliver and off load furniture to customers place in a timely manner.
Check and verified each article against the customer’s invoice before loading
Ensure to check physically all breakable items before loading.
Ensure to carry the corresponding assembly tools requirements before leaving the loading bay dock (ex. Drill for concrete wall fixing)
Ensure to call the customer at least 30 minutes before the scheduled time
Ensure efficient and safe handling of furniture to reduce risks of damages
Ensure efficient furniture assembly operations ensuring customer’s satisfaction
Use empty cartons as platform to protect the customer’s floor from getting scratch or damage when assembling the furniture’s
Secures customer’s safety at all times by following the assembly instructions and products safety recommendations (ex. High cabinet to be fixed to the wall)
Consistently interact with customers in a polite/courteous and professional manner
Ensure the customer sign the customer’s home delivery copy document before leaving the customer’s place.
Collect all left-over waste materials (cartons, papers etc) and if necessary, offer the customer if you could vacuum the area/place from where the assembly took place
Communicate/reports to the concerned department for any stocks irregularities and ensure action is taken immediately.
Ensure tools maintenance and documentation
Operate delivery vehicle in a safe and courteous manner and ensure that any required maintenance is undertaken
Must wear uniform and maintain personal appearance by following dress code requirements
Responsible for the delivery trucks and merchandise on the trucks
In some events drilling of holes/screws into parts using power drill / screwdrivers
May help unload / load shipments at warehouse and do backup warehouse duties when not on a delivery
Supervise the work of the assigned delivery helper and help to unpack and assemble sample merchandise at store.
High School or Equivalent.
3-5 years of experience in driving Light and Heavy Vehicles.
Must have valid Qatar driver’s license with Light and Medium.
Must know the locations in Qatar.
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