This position reports to
Technical Sales Support Manager
Perform service tasks like installation and commissioning of equipment and routine maintenance independently, identify technical problems and make analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
Contribute to customer satisfaction by executing service work according to customer order and expectation.
Maintain a good relationship with customers and partners and identify new sales opportunities and communicate them internally.
Prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities and prepare all documents and reports to be signed by the customer representative.
Report work done in a timely manner and follows up when needed.
Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future and provide recommendations to management to improve operations and customer service.
Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
Bachelor of Electrical Engineering.
3 to 5 years experience in E Mobility or EV Charging.
Site support before and after product deliveries.
Handling customer complains professionally and understanding the full electrical scope to better support customers.
Fluency in both spoken and written English language is a must.
More about us
ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.