Head Cashier – Alghanim Industries – Al Hamra Tower – Kuwait

Job Summary
Head cashier leads and manages smooth, efficient and accurate payment handling procedures for customers. The job roles include providing cashiers with sufficient cash float and other supplies, ensuring cashiers are following company’s policy & procedures in counting cash money, and in handling credit/debit card payments. In addition to promoting the sales of gift cards, Telly cards and warranty programs when necessary at the POS terminal. The Head cashier is also responsible for preparing reconciliation reports, reporting discrepancies’ and taking disciplinary actions towards misconducts.

Job Responsibilities
Customer Service
Ensures cashiers always smile and greet customers
Ensures cashiers always presentable, pleasant and friendly
Identifies & fulfils customer needs
Ensures all customers are treated equally with respect
Ensures cashiers are packing customers’ purchases at POS terminal /guiding customer to delivery area
Accountable for providing customers with accurate information at POS terminal
Ensures customer’s info. updated and offers forwarding invoices via email
Ensures cashiers explain return & exchange policy to customers
Ensures all cashiers:
Obtain excellent and updated knowledge of all products & services
Aware of all in-store promotions; discounts, credit, coupons and etc…
Promote gift cards with focus on customer benefits
Promote warranty programs highlighting its benefits to customers (if applicable) Promote
Telly cards explaining features, options and benefits
Ensures availability of sufficient levels of bags, printers’ paper rolls and all other necessary supplies
Maintains sound equipment functional at POS and reporting any errors.
Provides training, coaching and mentoring for existing and new joining cashiers
Ensures POS terminal areas are presentable, clean and tidy
Prepares payment vouchers, receipts, deposit slips, and related documents with keeping records of cash and credit transactions
Performs general cashiering duties such as scanning items, collecting payments, verifying payments and etc…
Balances cashiers at the end of the shift, makes adjustments as needed, and prepares the bank deposit for pick up the next day

And ensures all cashiers:
Expedite customer payments effectively in an efficient manner
Apply all POS procedures as instructed by store management.
Maintain cash desk / packing area always clean and tidy
Follow organizational rules and regulations / Policy & Procedures
Follow company’s safety and security procedures
Handle cash/credit payments and accurately counts customers’ money
Count and balance cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
Master computer applications in finalizing customers’ payments

Candidate Requirements
Overall 2+ years of experience
Strong English and Arabic language capabilities
Strong communication, presentation and interpersonal skills
Have eye for details & Good Analytical Skill
Bachelor’s Degree

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