Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for a Head of Shared Services to lead the transformation and creation of a five star Shared Services team.
Based in our Head Office in Doha, you will lead the transformation and creation of a five star Shared Services team across the assigned region as set out in the transformation vision. Reporting to Senior Vice President Sales, you will oversee the assigned Regions in terms of the strategic and operational management of all shared services functions that support QR third party service relationships and the regional sales/commercial teams.
This represents a fantastic opportunity in a fast-paced environment in a leading Aviation group to contribute to our continued development and evolution.Specific
Provide strategic guidance and direction to Regional teams covering multiple countries that span a diversity of market context.
Add value to internal customer base through a set of support services that through centralisation will drive an increase in productivity, increased standardisation through the re-engineering of processes and outputs that enable the internal customers to focus on core revenue generating activity and less time on administration.
Analyse and measure the effectiveness and cost of existing business process/services, and develop sustainable repeatable and quantifiable business process improvement to reduce cost, reduce touch points/elapsed time and achieve service excellence.
Develop and produce monthly, quarterly and annual performance indicators to identify areas of improvement.
Optimise the use of appropriate technical and business excellences tools.
Maintain and pursue technology developments to support the achievement of business objectives.
Develop, implement and monitor all key lean systems and procedures ensuring compliance with all customer requirements while supporting cost, schedule and budget requirements.
Lead and implement continuous service/process improvement strategy to optimise business performance and support the achievement of highest benchmark standards.
Work closely with the SVPs/VPs of all departments, to plan, define, manage and communicate priorities for the transformation or change initiatives.
Drive the strategy around the development, monitoring and adaptation of the Standard Operating Procedures (SOPs) for key support functions ensuring alignment to HO ambitions and challenge with HO where there are more efficient processes or approvals.
Collaborate with internal/external stakeholders (HQ, regional and global) to develop and maintain simplified back office processes that add value to internal customers and drive cost/time savings to QR.
Manage a team of remote sub-regional Shared Services Managers across the region.
Bachelor’s Degree or Equivalent
10 years of job-related experience.
Experience in business support or shared services role with experience of procurement, legal and facilities matters and proven experience of driving significant change in processes to remove duplication and drive efficiency.
Background in working closely in a commercial function.
Familiar with the expenditure budget process.
Analytical and detail-oriented.
Managerial skills – Ability to delegate work, set clear direction and manage workflow.
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