Hotel Representative Coordinator – DQ – Qatar Airways , Qatar

To achieve our ambition we need you to share your skills and fresh ideas, this includes:
To be the first point of contact for reservation requests and concerns, ensuring minumim complaints.
Store and sort financial and non-financial data in electronic form, presents reports and handle the processing of all orders with accuracy and timeliness.
Enhance customer satisfaction by handling telephone calls and emails from customers with quiries professionally and respond with relevant information as well as the appropriate course of action to reflect QR image of a 5 star airline company.
Collect customer’s information related to hotel reservations and meal preferences for future reference to build documentations/presentations which helps with sales and customer service.
Promote DQ QRH products and services by analyzing customers needs, presenting service options, updating on new offers, and recommending the appropriate package to support the highest number of sales.
Ensure that all customers data are handled with confidentiality and handle all customers complains, escalate complicated cases and coordinate with respective department to resolve issues appropriately within the time limit.
Process online payments, issue invoices to customers and manage refunds.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

A bachelor degree or equivalent with a minimum 2 years of experience or high school or relevant vocational with minimum 3 years of job related experience or similar industry.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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