Library Tech Support Specialist – College of the North Atlantic , Qatar

Job Description
The College of the North Atlantic – Qatar is inviting nominations and applications for the position of Library Tech Support Specialist 11 in the Student Affairs Department. Reporting to the Access Senior Support Specialist, the Library Tech Support Specialist 11 must be a proven leader with the skills and expertise necessary to support the Student Affairs Department in fully implementing the College’s mission and vision.

College of the North Atlantic – Qatar Profile:
The beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, College of the North Atlantic-Qatar (CNA-Q). Internationally recognized as a comprehensive technical college, CNA-Q is committed to high quality, student-centered education. This commitment is reflected through state-of-the-art facilities, accessible and responsive technology programs and strong partnerships with industry.
With more than 600 staff and 3,000 students, CNA-Q is one of Qatar’s largest post-secondary institutions offering over 30 diploma programs through student-centred learning. By providing training in a range of technical areas including Engineering Technology, Health Sciences, Industrial Trades, Business Studies and Information Technology, CNA-Q brings the State closer to the goals of Qatar National Vision 2030.

Duties & Responsibilities:
This position requires an energetic and enthusiastic individual who will provide professional customer service in the support of access services, technical services, collection and records management, and facilitate access to resources for library user.
The successful candidate will be the first point of contact to library users, therefore should possess excellent customer services skills, the ability to assess customer needs, provide guidance and assistance to basic reference and research. This includes assistance with the use of Library equipment (printers, computers, photocopiers, scanners, printers, computer applications (Microsoft Office, AutoCAD, specialized business, engineering, IT and digital media software) and direct library users to appropriate Library staff when required.
The successful candidate will use the Integrated Library System (ILS) to check out library materials, update records, input new acquisitions, manage the booking of study rooms, and search the library catalogue. Other important functions are shelve inventory, check books according the Library classification system. He/she will maintain order and accessibility of books, process incoming library materials (records, books, DVDs and serials,) assist with interlibrary loans, document delivery, recordkeeping to facilitate timely access to resources, process books, journals, and records for disposition, including creation of lists and adherence to retention schedules.
The successful candidate will be responsible for maintaining serials, processing, claiming, updating, and creating lists for collection development, repair books, preparing creative displays to promote library services, assist with preparation of requisitions, ordering materials and supplies to ensure adequate stock levels.

Education and Certifications:
Diploma or Bachelor’s degree in related area
2 Years or similar experience preferred
Fluency in written and spoken Arabic language
Fluency in written and spoken English language

Other Required Skills:
Highly motivated individual with strong work ethic, Demonstrates excellent attention to detail, analytical thinking, and decision-making. A proactive can-do attitude to work, reliable, dependable, good time management, collaborative working and teamwork is essential. A Commitment to service excellence, ongoing training and continuous professional development is desirable. Candidates should demonstrate explanatory communication, interpersonal skills and fluency in English and Arabic language is required.

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