Job Purpose Summary:
The incumbent will be primarily responsible for taking prompt action on overdue retail facilities by initiating verbal/ written contact with errant borrowers with a view to progressively reducing overdue balances.
Essential Duties & Responsibilities by Dimensions:
Shareholder & Financial:
To comply with approved retail collections strategy to achieve/ exceed assigned targets.
Ensure the shortest turnaround for collecting overdue amounts in order to have a progressive reduction in the overdue amounts for the buckets allocated.
Proactive steps to collect the overdue amounts for the lower-end buckets (representing one or two installments overdue), on timely basis in conjunction with the Branch Managers to prevent the amounts from moving to the higher-end buckets.
Ensure the delinquency ratio to never exceed 25% of the lending portfolio for all Retail Banking products
Ensure recovery of 20% from the total provisioned portfolio
Customer (Internal & External):
Make prompt contact with errant customers at an early stage to prevent accumulation of overdue balances by using the suitable scripts based on customer’s risk rating and ensure customer is being handled fully and reduce the chances of referring them to your superior
Attend to customer enquiries relating to loan defaults and keeping complaints to the minimum.
Advise the H/O Collection about potential problematic cases/ slow paying accounts with supportive documents of all activities done
Advise the H/O Collection about the following cases along with customers documents and supportive documents of all
Uncommitted to pay
Repossess and sell collaterals
Support H/O collection in liaising with the personnel from the external debt collection agencies, if requested.
To achieve 1,000 successful contacts per month with errant customers.
Internal (Processes, Products, Regulatory):
Generate a report for delinquent customers showing details of their accounts and prior to contacting the customer, to fix internal issues, if any caused the delinquency.
Ensure policies/ procedures and related processes pertaining to the retail collections function are in place which includes guidelines for initiating contact with the errant customers (verbal/ written reminders)
Ensure the performance and work progress is complying within the given collection strategies and procedure.
Provide a daily activity report to the H/O Collection showing number of contacts, hapless cases, successful contacts, successful recoveries
Attend meetings with H/O Collection and assess their performance/ resolve their concerns and issues
Suggest process improvement and implementation
Learning & Knowledge:
Possess good working knowledge of the retail collection systems installed for handling retail collections.
Knowledge of the regulatory pronouncements pertaining to collections as well as the internally applicable policies/ procedures.
Possess a good knowledge of the entire collection process.
Note: you will be required to attach the following:
1. Resume / CV
2. QNB Application Form
3. CV – Resume
4. Qatari ID
5. Passport Copy
6. Education Certificates – Degree
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