The Retail Project Manager will be responsible for establishing and managing projects/programs within the Personal Banking Group, to deliver all activities within agreed constraints of time, budget and quality. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
The jobholder will interact with business users to ascertain their needs and undertake the implementation of selected package solutions or development of systems based solutions in order to meet business requirement. He/she will perform all Project management responsibilities, prepare and maintain project plans, monitor progress reports, act as liaison between IT and user departments.
While the role is housed in IT, he/she will have to execute both business
Direct the delivery of programs through active sponsorship, leadership and involvement in specific initiatives to ensure they meet time, cost and quality requirements
Implement an effective review, reporting and presentation structure for all projects/programs
Conduct program evaluations
Work closely with key stakeholders responsible for delivery of the constituent workstreams within the program
Establishing and maintaining effective working relationships with all senior business unit
Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability
Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities
Identifying resourcing needs in line with the portfolio plan
Establish project plan and initiate project mobilization by confirming project scope, estimate, resources, roles and responsibilities
Monitor and control execution of project though Analyze, Design, Build, Test and Release
Provide leadership and decision making support by establishing project governance
Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities
Perform project reporting including overall performance of the program and project completion documentation
Lead efforts around work plans, schedules, project estimates, resource plans and status reports.
Lead the design, development, and implementation of business perspective work plans to determine the required tasks and resources (process, functional, etc.) for complex projects spanning multiple business units
Provide appropriate performance feedback for project team members.
Coach and mentor project team members on best practices, including solution delivery and IT value.
Provide input around the hiring, supervising, training and promotion of candidates as needed.
Lead medium to large scale IT projects for a business unit within time, budget and specification constraints.
Demonstrate competency in coordinating all aspects of a large, complex project involving multiple IT disciplines. Coordinate projects with other on-going efforts.
Manage the scope change process and issue identification/resolution with all stakeholders.
Monitor and communicate status to senior leadership. Communicate and incorporate feedback from customers.
Craft and implement communication plans requiring cultural change within the organization.
Identify and anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation to senior management.
Define quality standards and ensure compliance.
Prepare project completion documentation with project performance, lesson learned.
Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence
Extensive understanding in IT Project Management,
Excellent understanding Software Development Life Cycle (SDLC) methodology (processes, and deliverables)
Excellent understanding of Banking Domains (in particular Retail Banking)
Graduation degree or more.
Professional certification in Project Management
At least 10 years of experience in Program and Project Management, Business Analysis, Portfolio Management, IT Operating Model and IT Management
Excellent understanding of waterfall and agile development methodologies and its pros, cons and implication in different scenarios
Exceptional track record of on-time, on-budget and to-specification delivery of projects
Experience of managing multiple and complex projects to quality, time and budget
Strong track record of on-time, on-budget and to-specification delivery of projects
Ability to manage Agile and Non-Agile projects
Ability to manage relationships with internal business customers
Excellent written and verbal English communications
Leadership and team management
Planning and organization
Excellent Interpersonal relations skills
Able to multi-task and work under stress in a fast-paced environment
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