Workforce solutions has been engaged by our client to source a Quality Control (QC) Checker on a 1-year renewable contract. Our client is a measurement and data analytics company involved in global market research. As a Quality Control (QC) Checker, you will be part of an independent team responsible for checking fieldwork quality on projects being conducted by internal fieldwork teams . The QC Checker must be unbiased, process driven and able to document outcomes accurately and objectively. This role is responsible for conducting fieldwork validation checks in a professional manner and ensure that accurate validation method(s), timing and instructions are followed at all times.
Your responsibilities include the following;
●Ensuring understanding of the validation requirements of each assigned project (validation method, timings and support forms)
●Ensuring validation checks are conducted independently and without any form of bias
● Confirming that field data was collected according to company standards and project specifications
●Ensuring understanding of all confidentiality and security requirements, including the requirements if recontacts are to be recorded
●Ensuring respondent recontacts are performed in a professional & courteous manner
○ Read the recontact scripts as written and ensure respondents are left with a positive view of the company
○Ensure respondent information and responses are true and accurately recorded
○For door-to-door recontacts: ensure ID badge is current and displayed at all times
●Provide validation results and feedback to end-to-end Coordinator and/or Field Supervisor; respond to queries in a timely manner
●Conducting validation checks in an objective manner
●Handling of data discrepancies and alleged falsification of interviews.
Preference will be given to qualified candidates who can demonstrate experience in the following;
●Solid understanding of field interviewing, preferably in market research, and familiarity with commonly used terminology and jargon
● Strong communication skills; ability to present the findings from quality control checks in a detailed and accurate manner
●Detail-oriented, both in understanding instructions and executing process and deliverable
● Organised with strong time management skills; able to meet deadlines and follow-up on action items
●Thorough understanding of the related company SOPs and fieldwork standards
●Competent in the language applicable to the cities of interest ●Computer literacy and accurate keyboard skills.
The ideal candidate must hold a bachelor’s degree and should have at least 1 year of experience in field quality control and market research.
Excellent proficiency in Arabic and French (mandatory).
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