Relationship Officer, eDirham – Commercial Bank Of Dubai , UAE

Job Purpose:
Grow wallet share of CBD issued e-Dirham cards in the market via centre distribution model

Principal Accountabilities:
Channel Reach & Penetration
Conduct market research to identify channel expansion and selling opportunities
Actively seek out new sales prospects through cold calling and networking
Set up meetings with potential centres and deliver the pitch for CBD eDirham cards and top up proposition
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales, channel and productivity data
Negotiate, close deals and handle centre complaints or objections
Collaborate with cross functional team members to achieve efficiency
Gather feedback from centres or prospects and share with the internal teams
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales
Cross sell Bank products and services through the right channel
Be the first point of contact for all centre query(s)
Customer Experience
Deliver superior customer experience to the centres
Issues (if any) to be resolved on priority by coordinating with internal stakeholders
Responsible for providing an overall positive experience and association with CBD
Relationship Management
Maintain cordial professional equation with the centres
Manifest self as a problem solver
Coordinate with the centres to grow business originating from this channel
Be the face of the Bank to onboard and grow centre penetration

Education and Experience:
Bachelor Degree
Minimum 3 years in a relationship management role
Understanding of banking products and customer focused

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