Retail Outlet Executive – Aramex , UAE

Job Responsibilities :
Serve Walk-in customers and provide full information and advice.
Manage and meet customer expectations
Sustain high customer satisfactory service level
Provide excellent customer service for cash clients as per Aramex CS standards
Sell cash shipments.
Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.

To contact four cash customers per day (leakage or none-active customers).
Promote Aramex campaigns for customers
Handle relevant GCS cases, follow up and close all requests.
Handle SRN for outbound team.
Handle all passports cases by cash team and other teams.
Handle all cash customers requesting various Aramex products
Process and prepare cash shipments for shipping
Handle all outstanding reports and close the related cases on daily basis.
Close pending cases on a timely manner. Pass the outlet customer service audits.
Adhere to company HSSE, compliance and sustainability corporate policies.

Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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