Section Head, Archives and Technical Services – College of the North Atlantic , Qatar

Job Description
College of the North Atlantic – Qatar Profile:
The beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, College of the North Atlantic-Qatar (CNA-Q). Internationally recognized as a comprehensive technical college, CNA-Q is committed to high quality, student-centered education. This commitment is reflected through state-of-the-art facilities, accessible and responsive technology programs and strong partnerships with industry.
With more than 600 staff and 3,000 students, CNA-Q is the third largest post-secondary institution in Qatar offering Applied Bachelor programs, advanced diploma, diploma, and certificate programs through student-centered learning. By providing training in a range of technical areas including Engineering Technology, Health Sciences, Industrial Trades, Business Studies and Information Technology, CNA-Q brings the State closer to the goals of Qatar National Vision 2030.

Duties and Responsibilities:
This position requires an individual with strong problem-solving and technical skills, as well as the ability to take initiative and participate in departmental leadership.
The successful candidate will:
Supervise the Technical Services team and Archives team within Library Services, including conducting performance reviews and providing ongoing feedback and support for professional development;
Participate in Library Services staff recruitment and training (particularly training on Library software);
Administer, configure, maintain, and troubleshoot the Library’s systems, including the ILS (Symphony), discovery layer (Enterprise), website (Springshare), and remote authentication for subscription databases (EZproxy);
Liaise with the College’s IT department and external vendors;
Have a strong orientation toward prioritizing the user experience and optimizing ease of use for our students, instructors, and staff;
Create, configure, and produce statistical reports;
Provide advice and research on best practices in utilizing technology in the provision of Library services;
Be responsible for project management when moving to a new ILS or discovery layer;
Provide reference services to students and faculty (particularly from the School of IT);
Perform collection development, particularly in IT-related subject areas;
Participate in college committees as needed;
Have strong teamwork and collaboration skills.

Education and Certifications:
Master’s degree in Library and/or Information Science, ALA-accredited or equivalent program.
Minimum 3 years of relevant experience in Library Systems or related field.
Minimum 1 year of experience in a supervisory role.
Fluency in written and spoken English language.
Fluency in spoken Arabic will be an asset.

Other Required Skills:
The successful candidate must possess these qualifications and competencies:
An ALA-accredited Master’s degree in Library or Information Science, or equivalent;
Experience and knowledge of managing an ILS or discovery layer (Symphony or Enterprise preferred);
Familiarity with MARC and non-MARC metadata standards;
Analytical skills, strong technological skills, and the ability to work independently.

Preferred qualifications:
A track record of leadership;
Experience managing electronic resources and databases;
Archives or Technical Services experience;
Experience maintaining websites and using CSS / HTML / javascript;
Experience working in an academic library, or with outreach and instruction;
Exemplary communication and interpersonal skills.
Candidates must have knowledge of emerging technologies and a commitment to continuous professional development. Intercultural competence including intercultural sensitivity and adaptability, and the ability to conduct oneself appropriately and effectively in another culture, are essential.

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