About the role
With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world.
As the business expands, we are excited to announce that we have multiple opportunities to join our Cargo Customer Services Team in Frankfurt on a temporary contract as a Senior Cargo Customer Services Agent (Cluster Cargo Billing) (until October 2022) . The role includes:
Providing exceptional customer service support to our clients to enable the station to meet and exceed the set cargo targets and coordinate potential service recovery to enhance customer experience.
Identifying needs and suggesting strategies to improve cargo customer service performance for the station and managing booking requests from agents/customers using Qatar Airways Cargo system and GHA input.
Ensuring that notifications are sent officially on cargo arrival information to freight forwarders / agents/ direct customers.
Act as a supervisor for the cluster cargo billing, i.e. oversee export billing and perform various stock transactions (i.e. issue/transfer/blacklist/un-blacklist/creation).
Reconcile the data reported in the sales reports compared to the data in operations and revenue accounting system via CROAMIS
Collaborate with Operations Team to ensure accuracy and completeness of data in Cargo system.
Dropping hot files in IATA CASS before deadline.
Filing of seasonal rates in the Revenue Accounting System.
Daily exceptions management and assist in Month end closure processing.
Part time options available upon request
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
Minimum of a High School Qualification with at least 1 year of customer service experience or airfreight customer service
Working knowledge of cargo products and processes
Knowledge of cargo reservations systems preferred
Fluency in written and spoken English
Has the current legal right to live and work in Germany
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Click here to Apply Online