Job Responsibilities
Lead a portfolio of initiatives, build consensus and drive the adoption of best practices, capabilities and tools that collectively make Commercial Excellence a differentiating core competency, supporting exceptional customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent
Supports the Function Head in developing and driving enhancements to established practices within the department. Evaluates performance metrics for the teams to identify opportunities. Presents recommendations for improvements.
Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)
Lead, Participate and Oversee all Commercial Excellence initiatives and routines within the function, coordinating with the leadership team to ensure support in key decision making
Ensure that platforms & systems provide the support & flexibility needed by the team.
Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures.
Examine and analyze reporting from across the department to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks.
Liaise with other regional Commercial teams, sharing best practices, representing and advocating for the department in the context of the overall Aramex strategies
In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success.
Oversees and Supports the adoption of recommended improvements in processes and practices within the country/station level across the network. Notifies non-compliance to initiate corrective measures.
Performs market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translates into meaningful tactical recommendations. Ensures recommendations are aligned with global developments/direction.
Job Requirements
Education and Experience
Must have experience working in a matrix environment and senior level analytical experience
Minimum 5 years managerial level and 10 years related work experience
Minimum 3 years’ experience in Sales Management, Sales Operations, or Commercial Finance
Skills and Competencies
Proven track record of attaining organizational and personal objectives – Results Oriented
Able to travel as needed
Strong work ethic and Customer Centric mindset
Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas (Cross Functional Relationship Management)
Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented
Strong Negotiation Skills, incorporating various strategies and desired outcomes
Ability to influence all customers (both internal and external) on issues that impact the business
Proven track record in improvements in forecasting, sales force sizing, dashboard design and implementation
Strong Business Acumen and Industry Knowledge
Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
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