About the role
As a Senior F&B Host/Hostess, you are responsible for delivering outstanding hospitality service in the premium outlets of QDF F&B. You will provide information, guidance & PR to customers, provideseffective operational support and assistance to the Assistant Restaurant Manager and/ or the Restaurant Manager. You will also motivate and inspire other colleagues and assist with all tasks within a defined area.
Key accountabilities include:
Welcome, greet and seat guests, and present the menus to guests with a positive approach and a smile, and always maintain positive body language. Treat all guests in a professional manner to ensure complete guest satisfaction; always strive to exceed guests’ expectations.
Handle the table bookings, takeaways, waitlist, arrange dining reservations for guests in advance and as they arrive at the restaurant, escorting guests to their tables, monitoring the open dining sections of the restaurant for empty and cleaned tables for guest reservation.
Regularly check reservation list, coordinate with Service Associate and kitchen staff for necessary preparation of guest arrival.
Inspect and maintain the dining facilities to ensure dining areas are cleaned and tables are ready for the guest arrival.
Collect comment cards from the guest and compile all feedback for management attention and action for future improvement.
Compile all administrative data and manage online bookings and retail orders.
Post orders on POS and assist with payment whenever necessary.
Answer the phone and answer question concerning the menu/retail items of the restaurant, ensuring all queries are answered timely and accurately.
Check the menu appearance regularly to ensure all menus are updated and presentable as per company standard.
Observe tables and keep track of clean, dirty and occupied tables and update the reservation system accordingly.
Maintain up to date menu knowledge of the restaurant along with all retail service and respond to guest queries accordingly.
Maintain effective communication in regards to allergens, reservation, special requests and any other dietary requirements to all related departments to ensure a smooth service delivery.
Interact with guests as they arrive by using their names and as they leave the restaurant to ensure positive dining experience by offering consistently professional, friendly, warm and engaging service by building an exemplary rapport.
Adhere to highest grooming and appearance standards at all times to portray a professional image of self at workplace.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
The successful candidate will have the following qualifications and skills:
High school qualification
Minimum 2 years relevant experience in hospitality, preferably in a luxury brand or 5-star hotel or similar
Experience in reservation management
Strong command of English language
Genuine service/people focused attitude and understanding of needs of multicultural working/operating environment
Ability to multitask different jobs due to the busy work environment
Ability to work in shifts to support operations where necessary
Arabic language skills are considered to be an advantage
Formal qualifications in hospitality/service is an added advantage
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Click here to Apply Online