Senior Supervisor – Transguard Group , Dubai , UAE

Job Description
Support of technicians as and when required;
Prepare the PQR and raise request;
Coordinate and manage specialist service provider;
Manage site day to day operation and supervisors on site
Provide the update on monthly report;
Keep records of assignments and produce detailed work reports ;
Demonstrate Transguard’s capability to clients as a market leader in the area of MEP maintenance; being knowledgeable of the equipment and requirements;
Develop and maintain an excellent technical knowledge of existing and new services/products through in-house external training courses
Develop excellent professional relationships with all clients by demonstrating and understanding of their MEP

Requirements
Perform other duties as assigned
Maintain regular attendance
Monitor Planned Preventive Maintenance(PPM) approved by Facilities Management,
Ensure all staff are following the SOP’s for all their respective tasks;
Ensure all staff members are well presented at all times – Uniforms / Name Badges /Appearance;
Ensure that all contract staff sickness, absence and holidays are reported in line with company procedures;
Ensure that the highest standards are achieved and maintained at all times and all contract ‘works’ are maintained at the highest levels at all times ;by reviewing reports, schedules, spare parts required to avoid major breakdown in equipment’s, buildings and to provide efficient service to client
Diagnose the problem providing technical reports to the Facilities Manager and advise rectification. Ensure that implementation is as per the technical standards and manufacturer’s recommendation and buildup history for the electrical plants to avoid any recurring problem with the mechanical and electrical plants
Provide quality control support in terms of operation process, resolution time, and reduction in the number of business partner complaints
Generate equipment performance reports from Building Management System
Handover / Snags – Attend hand over meetings and record snags to verify if the completion is as per specification and provide reports to management. Follow up with the respective development team for proper completion
Monitor the daily operation of all external and internal
Monitor planned PPM is carried out as per schedule and manufacturer’s recommendation
Having Knowledge and experience of CAFM system
Having knowledge of Health and safety
Supervise various team members to achieve the delivery of maintenance repairs with in strict timelines (SLA’s and KPI’s)

Skills
Minimum English Language Level 4 (byTransguard Group Standards)
Drug Environmental Awareness
Service Excellence
Customer Service Awareness
Managing Personal Performance
Body Language Awareness
Cultural Awareness
Hierarchy and Responsibility Recognition
Asking for and Giving Directions
How to Greet Customers
Resource Management
Time Management
Personal presentation (grooming)
Interpersonal Communication Skills
Team work and collaboration
Dealing with different customers
Decision-making
Problem-solving
Critical thinking
Providing and dealing with feedback

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