Service Fulfilment Lead – Maersk – UAE – Dubai

We offer
A complex, interesting and challenging role involving different elements of Cargo and Vessel Operations, customer service and administration.
It is a highly multicultural, open and international work environment where teamwork plays a vital role.
You will actively participate in improvement projects to build the future way of working for Service Fulfillment team within the company.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities
Responsible for handling all Load and Discharge (including transshipment) activities, including
sending of load and discharge lists including coordinating with terminals, vessel
command and GSP
The position demand work in 24/7 shifts (3 shift structure i.e., Morning/Afternoon/Night), during Weekends and Public holidays in rotation shift basis for which we offer compensation.
Execute plans to benefit of customer experience
Executes all ITT and ETT’s.
Drives cost efficiencies
Pro-actively reduce waste
Responsibility for special cargo operation
Manage gang allocation and monitor performance
Manage all husbanding activities (repairing, bunkering etc ) including coordination with 3rd
Execute contingencies post planning
Manage cargo and vessel incidents
Monitor all vessel operations
Emergency handling and contingency
Improve customer’s satisfaction by ensuring cargo is delivered as per our promise
Builds strong working relationships with key internal-, external stakeholders, like container terminals and authorities, to, improve the product delivered to our customers, continuously drive down cost and optimize processes.
Closely works together with the country Areas on meeting and exceeding customers’ expectations
We are looking for
A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases.
You are a professional communicator, able to keep a cool head and a customer centric approach while getting things done.
As a person you are comfortable with working in 24/7 shift structure (Morning/Afternoon/Night), multi-tasking whilst keeping focus on delivering quality.

Critical competencies
An understanding of terminal operations
Vessel experience advantageous
Able to work autonomously and take calculated and independent decisions under high-pressure scenarios
Resilience and maturity in dealing with change/uncertainty and delivering results in challenging environments.
Good interpersonal skills

Furthermore you:
Are someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
Are an excellent team player
Are fluent in English verbal and written
Have a pro-active, customer-oriented mindset
Are a creative problem solver with continuous improvement mindset
Adaptable and open to change based on business requirements’

Click here to Apply Online

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