The Student Services Coordinator is a customer service role that represents the first point of contact for students, staff, and visitors; assists with all aspects of administrative support for the Office of Registration.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Oversees the front desk/ reception area of the Office of Registration.
Receives and sorts daily incoming and outgoing mails.
Assists in the registration processes.
Responsible for issuing official letters/ transcripts and graduation certificates.as received on E-requests
Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes
Responsible for assisting the students with their shipment/courier requests.
Responsible for all the inquiries and requests in “Kayako” and emails.
Escalates and follow-ups all students’ inquiries with the Colleges and Offices.
Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.
Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
Answers, screens, and forwards incoming phone calls in a timely and polite manner.
Greets students, parents, faculty staff, and guests that visit the Office.
To liaise with the registration staff, colleges, and offices ensuring that student-related processes are correctly followed and accurate records are kept.
Any other assigned responsibilities by the direct line manager.
QUALIFICATION & EXPERIENCE:
A University Degree is required in Business administration/IT or any related field
A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.
KNOWLEDGE & SKILLS:
Excellent English verbal and written communication skills
Records maintenance skills
Very good skills in Microsoft package.
Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
Preferably with experience in Banner Student Information System
Database management skills
Proficiency in additional languages will be an added value.
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