Systems Support Specialist Sr – Vectrus , Qatar , Doha

Job Description
Overview
**This position is physically located in Qatar in support of LOGCAP**
Under supervision of the Systems Support Lead applies understanding and knowledge of information systems products and services to provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.
Responsible for recognizing, researching, isolating, and resolving first level information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up.
Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN phones, and small peripheral items (KVM switches, CAC readers, etc.) All aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated, maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks.

Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Responsible for recognizing, researching, isolating, and resolving first level information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up.
Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN phones, and small peripheral items (KVM switches, CAC readers, etc.)
All aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated, maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks.

Qualifications
MINIMUM QUALIFICATIONS: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Must be able to obtain and maintain valid Secret Clearance
Must be a U.S. Citizen
A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1-M.
Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
College Degree
Proof of COVID-19 Vaccination:
To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
Experience:
In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment. Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
Demonstrated strong Help Desk support operations experience.
Five or more years of related experience.
Strong customer service experience
Demonstrated experience handling technical and sensitive situations.
Proven ability to build relationships with all levels of the organization and to communicate effectively with senior and department leaderships, also clerical staff
Ability to troubleshoot systems hardware and software issues to full resolution
Prior satisfactory job performance

Skills:
DoD Cyber Awareness Training
Fort Gordon Cyber Security Fundamentals Training
Knowledge and awareness of various DOD network policies
Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
Capable of effectively communicating technical information in English, both written and verbal

Working Conditions:
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
Includes some industrial production environment conditions as well.

Physical Requirements:
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
Must comply with all Fire and Safety Regulations and post policies.

Click here to Apply Online

Enter your email address to receive latest Gulf Jobs Updates: