Waiter/Waitress – Transguard Group , UAE

Job Description
Transguard Group is currently recruiting for customer service focused individuals to join as Waiter / Waitress for it’s Hospitality division. The successful candidate will be part of an exciting team, responsible for carrying out duties as outlined.

Purpose:
Prepare the serving area / dining area at an assigned event / location and ensure that all guests / customers are served in a professional, efficient and courteous manner to create a memorable dining experience

In this role, your responsibilities include the following;
Welcome and communicate with guests / customer to present menu, help with recommendations, receive and place orders, and serve food and beverages in a professional / friendly manner. Check-in with guests to assure satisfaction with each course and beverage
Have a thorough knowledge and understanding of all food and beverage items offered by the assigned outlet to assist guests/customers with questions and special requests.
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback / complaint procedures.
Responsible for accurate cashiering / foreign exchange / POS transactions at the assigned outlet and comply with all laid down systems, policies and procedures of the Company.
Ensure that the service area / outlet is kept clean and tidy at all times and that crockery / cutlery / tables are clean and arranged as per the standard defined procedure.
Prepare and close the outlet according to standard opening and closing procedures and re-stock tableware and other supplies.
Assist in collecting, loading and delivery of items to the outlets and perform other related duties as required.
Apply the QHSE policy / system established in accordance with international standards and execute all responsibilities according to the department work procedures while reflecting the policy.

Skills
The ideal candidate will have the following skills and experience;
Criteria for employment
Highest level of education attained; Diploma in Hospitality.
Minimum 1 year experience in a 4* or 5* hotel as wait staff.
Willingness to do the work and to stand long period of time.
Able to work unsupervised
Transguard English Level Test – should score Level 4 in writing, speaking and a score of 50 – 56 on Transguard English diagnostic test (IELTS 4.5)
Agree to conform to professional grooming standards as outlined below:
No body odour
Wear clean and complete uniform that confirms to the work area and role
Clean shaven
Have neat hair cut
Short side burns (mid ear)
Wear minimal jewelry and follow guidelines set by Transguard
No visible tattoos

Training related criteria
Regulatory Training (All Regulatory Training will be provided by Transguard and the participants to be competent prior to being nominated for Mandatory Training)
Occupational Health and Safety (including Manual Handling and Machine Safety)
Food Safety Level 2 (Certificate in Level 2 Food Safety recognized by Dubai Municipality)
COVID-19 Training
Mandatory Training (All job specific mandatory training will be provided)
Induction
Safety Induction (Includes Machine Safety and Human Factor)
Company & Expo Orientation
Customer Service
Expo Operational Specific Training
Role specific SOP Training
On Job Training

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