Workshop Technician – Azadea , UAE

Role Purpose
The Workshop Technician is responsible for delivering purchased items to customers, assembling machines and equipment on-site in compliance with safety regulations and customer service standards, and providing appropriate maintenance service in order to ensure customer satisfaction.

Key Accountabilities
Handle the delivery of products as indicated, and ensure proper functioning of equipment as per instructions and client’s recommendations
Prepare items for release by assembling them completely or partially in the shop, and report to the hierarchy any potential risk or encountered problem such as missing parts, malfunctioning of equipment and other
Diagnose malfunctioning of products and equipments and identify the cause and give the most efficient solution
Present a quotation to clients regarding the forecasted maintenance/repair fees and provide them with an official invoice at the end of the service
Handle the maintenance, customization and repair of equipments in accordance with instructions and regulations and in compliance with safety and quality standards
Organize and arrange the workshop products in a way to maximize promotion of ordered services
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Maintain necessary machines and tools in order to guarantee quality of service
Make information available to team members through the log book and/or the specified information system

Qualifications, Experience, Knowledge
2 years of experience in a similar field
Fluency in English
Active participation in at least one sporting activity
Good knowledge of sporting activities
Customer Focus
Communication Skills
Commercial Understanding
Cultural Awareness
Attention to details

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