E-commerce Product Development Manager, Etihad Airways, UAE, Abu Dhabi

We are in the midst of a major transformation, with an ambition to offer greater choice to our customers, as we continue to adjust to changing market dynamics. We are pleased to announce an incredibly exciting opportunity to join our Etihad Cargo Commercial business. In thsi role, you are accountable to develop and execute the Etihad Cargo Ecommerce plan in coordination with the Head of Strategy and MD Cargo. Responsible for developing longer term strategies that ensures Etihad builds and maintains a leadership position in the Ecommerce logistics segment in a differentiated manner that captures more of the value chain and builds and contributes to the growth and support of an Ecommerce ecosystem in Abu Dhabi.


Educated to Bachelor’s Degree level
10 years previous experience preferably with consultant / finance professional experience.
At least 3+ years of experience within a E-commerce organization (involved with air logistics) or Cargo managing E-commerce product development.
Having wider operational logistics experience is also of benefit
Commercially focused individual with experience of developing business cases with third parties, negotiating contracts and successfully executing joint business opportunities
Analytical mindset a must. Good & confident communicator with ability to bring together multiple stakeholders.
Language skills: Mandarin language skills would be advantageous


Project Manage the development and rollout of the Etihad Cargo Ecommerce strategy
Manage multiple stakeholders (internal and external) to align and support the Ecommerce strategy
Build and develop relationships with major global Ecommerce players (both B2C and B2B) and be the go to person for this market segment within the organisation
Work closely with the network, revenue management, commercial and operational teams within Etihad Cargo to support and drive Ecommerce volume growth
Identify new opportunities in the Ecommerce space and build business cases to take advantage of those opportunities
Lead discussions and negotiations with Ecommerce players and providers on joint business arrangements and ventures utilising support of wider EAG stakeholders and 3rd party advisors as required
Develop a parallel strategy for, and oversee the management of, the mail product in order to integrate and align that with the wider Ecommerce opportunity
Represent Etihad Cargo at industry events and trade shows to build Etihad Cargo’s profile in the Ecommerce vertical, both in conjunction the Abu Dhabi ecosystem and on a standalone Etihad Cargo basis as required and be the voice of Ecommerce for Etihad Cargo

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