Manage the relationship with the business units and IT delivery directors with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements)
Manage a group of demand managers and subject matter experts working with the business units regarding their IT demand and IT deliveries.
Develop, define and implement the overall IT demand management structure & processes in agreement with the GM & EGM.
Develop a communication and governance structure which takes care of the business units needs and aligns demand with existing capacity.
Manage workload and assignments of a team of demand managers.
To initiate, participate and contribute (at a high level) to any ongoing business activity which will create substantial IT demand.
Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. • Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio.
Capture new demand and ensure structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. • Communicate with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
Develop KPIs for Demand Management.
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
Creates information packs for senior management in GBS and other business units to create transparency over the demand pipeline, the status of current in-flight projects as well as day-to-day operations performance metrics of IT.
Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
Peer group member to Head of Infrastructure and Head of Systems Development.
ITIL and in a project management methodology
Strong management and mentoring skills
Ability to resolve issues and drive performance
Excellent time management and organizational skills
Excellent client management skills
Interact professionally and effectively with clients, business partners, and peers at all levels
Well-developed verbal and written communication skills
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