Purpose of the Job
Perform all IT related IT tasks (software/hardware/ networking) within the station)
Continuously support and address all station employee’s IT issues
Resolve all employee Help desk within the time frame
Assist Aramex clients upon setting up e-tools (CTS, EPOD, Integrations, etc.)
Collaborate with the team to achieve its objectives
Self-development and skill improvement
Facilitate the flow of information horizontally and vertically
Achieve set annual KPI’s and develop oneself on skill gaps
Implement department strategy to achieve IT station’s goal
Perform tasks related to new IT system implementations on site
Send new hardware/software request to the procurement department
Create and manage user accounts and access permissions.
set up workstations for new employees (software/hardware)
support and troubleshoot hardware/software issues on workstations/scanners and ensure the latest software updates deployment.
Ensure implementation of latest software security patches and updates
Monitor local server’s health, link status for all station branches
Manage local SQL server where applicable.
Maintain annual inventory of all IT related assets (hardware and software)
Supervise and follow up on tasks given to external IT companies
Handle all systems issues related to security, card access team, networking team, maintenance team, Queue system, Printers/Scanners
Follow up with internet and telecom providers
Adhere to company HSSE, compliance, and sustainable corporate policies
Assist in managing IT resources and tools and where applicable recommend cost-saving.
Suggest IT requirements to be included in the IT budget.
Job Requirements (Experience and education)
Bachelors in IT/Computer Science
Excellent command Microsoft Office
Excellent command in English; writing, speaking, and reading.
Excellent problem solving and communication skills
Proven ability to work with teams
Good Troubleshooting skills
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