The College of the North Atlantic – Qatar is inviting nominations and applications for the position of IT Support Specialist in the Information Technology Department. Reporting to the IT Support Supervisor, the IT Support Specialist must be a proven leader with the skills and expertise necessary to support the Information Technology Department in fully implementing the College’s mission and vision.
College of the North Atlantic – Qatar Profile:
The beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, College of the North Atlantic-Qatar (CNA-Q). Internationally recognized as a comprehensive technical college, CNA-Q is committed to high quality, student-centered education. This commitment is reflected through state-of-the-art facilities, accessible and responsive technology programs and strong partnerships with industry.
With more than 600 staff and 3,000 students, CNA-Q is one of Qatar’s largest post-secondary institutions offering over 30 diploma programs through student-centred learning. By providing training in a range of technical areas including Engineering Technology, Health Sciences, Industrial Trades, Business Studies and Information Technology, CNA-Q brings the State closer to the goals of Qatar National Vision 2030.
Duties & Responsibilities:
This position requires an energetic and enthusiastic individual who will provide continuous IT support to students and faculty in classrooms and computer laboratories, and other employees by diagnosing and solving computer hardware and software issues and maintaining secure, functional and updated technology. The incumbent is also responsible to support the design, development, evaluation and maintenance of computer and IT systems and technologies.
The successful candidate is responsible to identify and solve IT hardware and application software issues identified by the Helpdesk service tickets or, directly by students, employees or faculty and prevent the disruption of IT services. Candidates will liaise with IT Helpdesk Specialists to understand the end – user’s requests and needs, consult with employees, students and faculty to determine hardware, software or system issues, and ensure resolution of issues/ tickets based on priority and urgency, as determined by the IT Support Supervisor.
Candidates will offer students, employees and faculty IT – related consultations, advice, recommendations and training to facilitate computer – related processes that they perform. Candidates will be responsible to monitor appropriate use of computer hardware and software components in classrooms, labs and employee offices to prevent misuse or abuse of College technology, update computer applications in a timely and efficient manner to prevent interruption of services, and support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of the College.
Responsibilities also include remaining up to date on current technology trends to ensure best practices are utilized at the College in the development and implementation of technology solutions.
The IT Support Specialist will support the preparation of reports for cost – benefit analysis related to technology enhancements, and ensure the correct prioritization of equipment and software needs.
Education and Certifications:
Bachelor’s degree in IT or related field required.
Minimum 3 years of relevant experience in IT or related field.
Fluency in written and spoken English language, Arabic is preferred.
Other Required Skills:
Ambitious and self-motivated team player with strong IT technical skills and the ability to apply technical knowledge and provide sound comprehensive advice is required. A desire to achieve organizational success and to lead by example is required. A proactive can-do attitude to work and good time management is essential. Good attention to detail is essential and the ability to anticipate change is required. Commitment to positive relationship building and effective working relationships across all levels of the organisations is required. A Commitment to ongoing IT training and continuous professional development is desirable. Candidates should demonstrate explanatory communication and interpersonal skills. Fluency in English language is required.
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