Lead Business Analyst (Airline Ground Services) – Qatar Airways , Qatar

About the role: –
We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes and our digital interactions with customers. We are experimenting with new technologies, techniques, and approaches to achieve our commercial goals. In this role, you will be responsible for identifying business automation opportunities, translating them in to system requirements and working closely with the Engineering team to develop new products and solutions for the Qatar Airways Ground Services team. You will be partnering with business department heads and key users to identify technology enabled business outcomes, prioritize, and deliver them working closely with product owners, digital delivery leads, software engineering leads, and external suppliers as appropriate.

About the Person:
As a Lead Business Analyst, you will be front-ending the conversations with the Qatar Airways Ground Services business departments, to understand automation opportunities, and to translate them in to projects with specific business outcomes. You will be part of the Qatar Airways IT Department, and will work closely with the application development teams, to develop, test and implement business automation solutions. You must have excellent knowledge about airline ground services functions at the outstations and at the hub, which includes passenger check-in processes & systems, customs procedures, airport systems, boarding procedures, transit handling, baggage operations so on and so forth. You must also have keen interest to learn about new industry initiatives and how technology can effectively be used to help improve business operations and customer experience.

Experience and Qualifications:
Bachelor Degree with minimum 7 years of job related experience.
Certifications on Business Analysis from industry recognized institutions will be preferred
Excellent knowledge of Airline Ground Services business processes and associated systems, is a must
Ability to work closely with business users, in a multi-cultural environment, organize automation requirements design thinking workshops, assist in translating business needs to automation solutions
Hands-on experience in business requirements documentation, including functional specifications, interface specifications, UI prototypes
Hands on experience in testing management, including test planning, test scenarios, test cases, test data, defect lifecycle management etc
PMI or other industry leading certifications around Project Management, Agile methodologies or Business Analysis are preferred
Excellent communication (written, verbal) and presentation skills
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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