The Network Specialist installs the Hardware (network and workstations) and maintains the Network Security and help desk system. Supports the Network Administrator in implementing the IT Hardware / Network Policy. Supports in trouble shooting various software and hardware issues.
DUTIES & RESPONSIBILITIES
Carries out all activities necessary for the proper operation of the hardware/ network and its associated software.
Maintains helpdesk system by timely logging of all kinds of user raised calls/issues.
Liaisonswith external support engineers to ensure resolution of reported problems and receipt of version updates and new/additional network hardware.
Provides technical assistance to user departments with network systems and application packages.
Assists the Network Administrator to perform the maintenance schedule for the System
Provides maintenance, wiring and repairs of workstations, peripherals (printers, scanners, etc.) and communication equipment.
Provides user training on the use of the network
Maintains hardware / network activity logs.
Provides first level support to the computer users; solves day to day computers, printers and user problems with minimum down time
Installs programs/ software, formats & reinstalls software and rectifies problems with minimum disruption of service.
Performs new system installation, transferring the System and adding computers to the Domain.
Conducts Network cable termination and installation, replacement of parts in the system and reformatting the operating system.
Maintains and assures the confidentiality of data
Attends meetings as required.
Performs such other duties as may be assigned
Bachelor’s Degree/ Technical Diploma in computing or related field.
Specialization/ certification in Network Technologies like Cisco and Microsoft Certification (CCNA, MCSE, etc.) is desirable.
Experience : 2-3 years’ experience in front-line support functions for PCs and LAN (Network). Experience in Network Administration is desirable.
Technical Skills :
PC /Printer Maintenance, Computer Peripheral installation and Configuration. Demonstrate knowledge of Wireless Networking, Network Protocol TCP/IP, VLAN configuration & rules
Administrative Skills : Good Analytical, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus and Coordination skills; Ability to work under pressure and Attention to detail
Soft Skills : Good communication and inter-personal skills.
Good in Written and spoken English
Normally works in an air conditioned office, in neat and pleasant surroundings.
May require to work late hours and on an irregular schedule
Requires regular moment throughout the facility to assist & ensure smooth functioning of the system; bends, stoops and reaches to.
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