Enhance efficiency in operations by maintaining and repairing IT infrastructure, network, all associated hardware, and relevant accessories. Identify user requirements and ensure timely resolution of these. Support and maintain network related functions. Ensure completion of assigned activities as per timelines and defined quality standards. Be available for stand by and call out duties as and when necessary. Undertake any other duties as assigned by his/her department head.
Understand section’s operational requirements and coordinate with various stakeholders within section to execute these efficiently
Implement latest network management protocols and procedures (in manual) and translate these into easy work processes
Liaise with external entities to obtain and integrate network requirements
Conduct extensive secondary research on latest network management guidelines/processes and coordinate with seniors to incorporate these in BAS context
Manage and monitor the performance of network equipment (cables, hubs, switches, routers, etc. and associated software) and ensure timely resolution of issues for operational efficiency
Ensure adherence to IT infrastructure protocols in accordance to Disaster Recovery mechanisms
Monitor escalations and resolve queries as required ensuring uninterrupted operations. Refer to seniors as and when required
Monitor efficiency in handling network management measures through adherence of strict quality standards established and in compliance with procedures
Identify discrepancies/escalations if any, investigate and report accordingly to seniors
Implement processes and policies related to infrastructure support section to ensure the operational efficiency of the unit
Comply with the Company and Airport authorities’ health, safety, and security regulations.
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