§ Support the Chief Officer IT Operations in the process of capacity, configuration and release of IT infrastructure services in accord to defined timelines and policy standards to support business process and user requirements.
§ Contribute to the process of operational capacity and availability for all network devices.
§ Conduct technical analysis of network and security devices.
IT Infrastructure Design and Implementation
§ Ensure that the IT infrastructure design is in line with the enterprise architecture.
§ Implement network infrastructure in line with the best in class practices to ensure high levels of system performance and availability for end users.
§ Implement and administer network proxies, remote access and site to site VPNs that connect third party networks.
§ Implement and administer remote access connectivity and wireless network to ensure internal users get easy and secure access to IT network.
§ Ensure that GCAA’s IT network has necessary controls and security in place to restrict unauthorised access and cyber intrusion.
§ Implement and administer network admission control system
§ Ensure all proprietary data and information available over the IT infrastructure is secure through state of the art encryption, firewalls, and intrusion prevention systems.
§ Ensure infrastructure security by implementing identity management system such as RSA, Tacas+, LDAP etc.,
§ Implement and administer firewalls, intrusion prevention system, application security manager and network load balancers.
§ Enforce the network security policy and comply with requirements of internal and external security audits and recommendations.
§ Implement all IP-based technology systems for voice, video collaboration and data to enhance communication across GCAA whilst reducing associated costs.
§ Implement and administer routers, switches, lease lines and PRI lines.
§ Manage the administration of IT systems, solutions and technologies to the required standards. Analyse, troubleshoot and correct network, IP telephony problems to resolve operational problems timely and efficiently.
§ Lead the effective administration of various IT databases identifying errors in the database and ensuring timely resolution of same to maintain an error-free database with high reliability of data.
§ Provide helpdesk support services to facilitate smooth functioning of the GCAA’s business processes and resolution of issues faced by end users.
§ Schedule and monitor backups for all network and security devices.
Infrastructure Integration with stakeholders
§ Provide Level 3 support to all network, IP telephony, wireless and security devices in collaboration with partners
§ Implement and administer secure remote access SSL VPNs for partners and Government agencies.
§ Implement and administer MPLS Network for branch office connectivity.
Business Continuity and Disaster Recovery
§ Implement all activities listed for BCP and DR procedures with respect to IT systems so that the IT systems can be reinstated in a timely and integral manner in the event of a disaster.
Infrastructure Monitoring and Analysis
§ Continuously monitor the performance of :
§ Network devices like routers, switches, firewall and IP telephony devices.
§ Network, voice and security devices.
§ WAN/Internet links utilisation and optimising bandwidth by implementing QoS.
Documentation and Reports
§ Update network diagrams and records in the Central Repository for IT portal.
§ Update new and existing network, voice and security projects documentation.
§ Support contracts renewals of network and security devices.
§ Submit timely reports for monthly performance KPIs.
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