Web Platform Analyst – Qatar Airways , Qatar

About the role
We have embarked on an exciting digital transformation journey to redesign and reinvent how we digitally interact with our customers. We’re experimenting with new technologies, techniques and approaches to achieve our commercial goals.
Drive the digital direct revenue growth through supporting a digital web platform that enables the development, delivery and operation of best-in-class sales and self-servicing tools and products by working with technical and product teams to capitalize existing platform capabilities and roll out new ones.

To achieve our ambition we need you to share your skills and fresh ideas, this includes:
Document business process, objectives and technical requirements for new platform functionalities by conducting sessions with product management and other stakeholders. Establish regular exchange of information with customer facing teams to understand customer pain points in order to channel customer experience feedback into the web platform roadmap.
Assess the impact of new web platform features after implementation to understand whether the expected objectives are met by collecting, reviewing and collating internal and external feedback and analytics.
Investigate web platform performance irregularities to identify problems by reviewing user feedback and system logs. Participate in solution definition and review with engineers and architects to ensure platform requirements are properly translated to development. Rectify and conduct testing to ensure functionality and issue is addressed.
Prepare and maintain web platform feature documentation as well as interface documentation for the Management.
Establish guidelines for qualitative and quantitative platform usage by capability and enforce these by implementing monitoring and conducting audits.
Develop best practices of component usage for content operations teams to ensure consistency and optimized authoring.
Prepare platform updates when new versions are released from vendors by reviewing changelogs and current capability utilization to identify opportunities and gaps.
Maintain platform user license and quota allocations to avoid exceeding contracted values, provide alerts and justification for amendments in licensing/quotas.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want
while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we
dare to achieve what’s never been done before.
Together, everything is possible

Qualifications
About you
Relevant college or University qualification to minimum Bachelor’s level with 4 years of job-related experience
Experience in working with content management and web hosting applications Experience with operating responsive websites
Experience with latest web and content technologies, social media, marketing tags & tracking
Proven track record of working on complex website deployment or redesign projects, with multiple platform integrations
Previous experience in managing websites preferably in the travel industry
Technical acumen, understanding website operation principles.
Ability to work independently and apply self learning to understand new systems and platforms.
Strong problem solving skills, analytical thinking.
Strong inter-personal skills to act as a link between technical and value product teams.
Preferred
Formal training and certification on content management / website software
Understanding and experience in agile product development
Hands on experience in common web coding languages such as HTML and CSS

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no
boundaries, and be part of a truly global community.

Click here to Apply Online

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