Graduate Tech Supp Professional – Saudi National – Honeywell International , Saudi Arabia

Innovate to solve the world’s most important challenges
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge
YOU MUST HAVE
Bachelor’s degree / equivalent, or High school diploma with significant relevant experience.

WE VALUE
Customer facing experience
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Some experience with a variety of the businesses product programming languages

Additional Information
JOB ID: req238598
Category: Customer Experience
Location: DTV – Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
Nonexempt

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