Student Support Specialist – American University of Kuwait , Kuwait

Scope and Purposes:
Student support specialist staff members are responsible for providing all registration support to students, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms. Student support specialist staff are also charged with developing initiatives that increase student access to and engagement with the Office of the Registrar (e.g., development of an online helpdesk tool to eliminate traffic in the office).

Essential Duties and Responsibilities: (not all inclusive)
Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, and enrollment verification letters.
Processes students’ requests in Banner as per policies & procedures.
Demonstrates the University’s online registration service to new students during student advising and registration (SAR) sessions.
Maintains & updates all Office forms (paper & digital) and communicates updates to relevant units.
Collaborates with admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed.
Assists colleagues in developing the University’s schedule of classes for each semester, and manages classroom/laboratory reservations.
Creates and updates RO content on the AUK website and portal and develops initiatives (e.g. Zoom) to improve student access to and engagement with the Office of the Registrar.
Additional responsibilities as assigned by the associate registrar.

B.A. or its equivalent required.
Excellent spoken and written English.
Good spoken and written Arabic.
Experience in college/university setting strongly preferred.
Experience working effectively as a team member.

High computer competence.
Strong organizational skills.
Strong records management skills.
Establish and strengthen trust and confidence in the Office, establish and strengthen the Office’s credibility with individuals and communities within and outside of AUK.
Manage telephone calls to ensure that all inquiries are handled effectively.
Strong communication skills, recognize values and differences among individuals and across groups; adjust behaviors to effectively work with others in diverse situations.
Strong writing skills in English.

The ability to deal with interruptions throughout the workday.
The ability to work some flexible hours (some evening & weekend hours).
The ability to work effectively in a dynamic and team-oriented environment.
The ability to interact effectively with students (current & prospective), parents, faculty, and administration.

How to Apply:
Interested applicants are encouraged to submit:
A cover letter
Curriculum vitae
Names and contact details of three personal references.
In completing your application, please quote position code number in the email subject line:
Student Support Specialist – STSS – REGISTRAR – 02022021
Information should be sent to

Please Note:
The applicant must possess a valid residency in Kuwait.
Incomplete applications will not be considered.
The position will remain open until filled.
Only selected candidates will be contacted.

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