To operate, maintain and repair the equipment related to the Classroom and Auditorium AudioVisual systems including but not limited to Projectors, Amplifiers, Sound Processors, Podium and Smart Board.
Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for classrooms and auditoriums.
Assists users / customer in the use of media presentation and AV system functionality.
Operate AV Equipment
Monitor the system to ensure the quality
Diagnose and correct AV system issues
Troubleshoot and resolve the problem of the Auditorium and classroom AV system during the events and lectures and monitor the equipment while in use.
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, LCD/Plasma Displays, sound system keyboards
Operate media equipment including audio and video playback, monitors, lighting controls and computer equipment during program.
Determines source and nature of equipment malfunction using diagnostic and application software to adjust, repair, and replace malfunctioning equipment.
Liaising with third party engineers to carry out hardware servicing, repairs and installations.
Prioritizes issues and escalating complex problems to IT Helpdesk Support Specialist.
Works with both users and vendors to provide higher-level support in response to user problems and questions regarding application/system functionality, operations, input/output, reporting and general operational procedures.
Creative problem-solving ability
Extensive knowledge about the AV equipment of major brands
Ability to Configure and program the AV equipment
Ability to install the AV equipment
Service Culture and user focus
Education & Experience
Bachelor’s preferably Diploma in Information Technology or other related field or equivalency.
4 – 7 years of related and relevant experience, preferably in university’s and schools environment.
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