Senior Systems Engineer, ATM Switch – Commercial Bank of Dubai , UAE

Job Purpose :
The ATM Switch Specialist is overall responsible for the management and technical support operations of the bank’s ATM Switch and related devices and interfaces. Currently CBD is using the FIS IST Switch System (Version 7.6.1). Responsible of solving major problems in switch system, developing the states & screens, perform the customization, Monitoring all ATMs, CDMs behavior, Integrating the ATMs with the switch, Managing the compliance, Work with vendors (FIS/NCR/WINCOR/FDI) , Managing HSM, Schemes (VISA/MasterCard) and UAE Switch as per the requirement.

Principal Accountabilities :
Developing and customizing the IST switch system modules. Testing and Implementation to live system.
Designing and developing the IST switch related applications.
Maintain and monitor the ATM /Switch related applications, platform, schemes connectivity and ensure 24×7 availability of the switch systems and switch related applications.
Prepare and maintain schedules to ensure timely switch compliance update as per schemes and other compliance requirements.
Tune the system for better performance, make recommendations where appropriate, and provide reliable environments to suit customers and benefit the institution.
Direct the timely resolution of system (Electronic banking) problems and escalate the unsolved problems to higher Levels so that user’s work is minimally affected.
Set-up recovery procedures and processes for all contingencies as to ensure minimum down time for Switch and the ATMs/CDMs/POS/Cards System.
Maintain the EFT Switch security devices & ensure appropriate security standards (FIPS/PCI).
Assist Unit Head in preparing the ATM/SW/Cards operational budget, suggestions and experience and to contribute to the unit effectiveness.
Provide assistance to different ATMs/Cards related projects to meet the Bank’s business and functional needs and commitments of the department.
Vendor management, Review the SLAs, conducting feedback meetings.
Execute the agreed projects/tasks within the timeframe and budget while ensuring the maximum security to meet the Bank’s needs.
Continues improvement in all the above area – setup mutually agreed criteria.

Qualification & Experience :
Graduate with Diploma in Computer Science/Engineering or Electrical Engineering
ITIL Foundation level certification.
NDC/ANDC Training.
EMV/Smart Cards Training.
6+ years’ experience in banking IT development sector, especially in payments & ATMs.
At least 5 years’ experience in FIS IST ATM Switch development, configuration and maintenance/administration.
Good development skills in IST Switch System modules to perform the development and customizations.
In depth technical knowledge in ATM switching with specific experience in IST Switch system.
Good experience in ATM/CDM machine administration
Good understanding of system requirements for banking operational processes.
Good understanding of ATM Channels, Various Schemes (VISA, MasterCard, CUP) & UAE Switch interfaces.
Good knowledge in IST Switch States/Screen development.
Good knowledge in IST Switch development using the SDK’s.
Good Knowledge in C++ & Java.
Good understanding of ATM/POS Transaction processing concepts.
Good knowledge in ATALLA,THALES & SAFENET HSMs.
Good knowledge in POS systems/transaction processing.
Good understanding of ATM/CDM/POS settlement process.
Good understanding of Fraud Navigator System – for debit card fraud monitoring system.

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