Representing ABB as service engineer for Analytical products, GC, CGA, CWA, CEMS & DAS system, planning and ensuring all service needs of customer in the country are met in timely manner, ensuring customer satisfaction through timely support, engaging and leading customer FAT, Pre-FAT, SAT and other site activities
Leading all activities related to service portfolio like commissioning, emergency and shutdown services, AMC, training, documentation, etc, coordinating with factory and subcontractors as required for any support and supporting sales team by suggesting various service offerings
Supporting in offer preparation as required, supporting regional and global LSUs as required for service requirements, providing training to customers and channel partners on need basis, constantly looking out for service opportunities and inform sales.
Having thorough knowledge of service requirements for Gas Analyzers and Chromatograph, analyzer shelters and cabinets, possessing adequate knowledge to commission, troubleshoot and service the analyzer systems and excellent process knowledge and site
Handling customer site independently for service requirements like commissioning, AMC, shutdown and emergency maintenance, telephonic support and training.
Planning and scheduling of activities to ensure maximum output within less time, planning for self-training well in advance for various products and solutions offered, seeking factory and SIU support as and when required to complete the activities
Keeping proper records for the activities done and ensuring service billing on regular basis, pushing for ABB service portfolio and support sales in getting service orders, working knowledge of various analyzer software
Engaging with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities and undertaking training for customers and partners as required
Degree in Instrumentation Engineering
Minimum of 5 years of experience in Analytical service
Good knowledge & understanding of ABB analytical Product portfolio
Fluency in English language is mandatory
More about us
ABB’s Measurement & Analytics division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB’s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably
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