Service Engineering Specialist – BP ,Oman

Job profile summary:
BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models.
You are a Software Engineering Specialist who works within a team to provide innovative, custom built software to BP colleagues and external users. This custom software either supports revenue earning activity or helps reduce costs within BP functions by automating manual activity. Ultimately, this work will help us become a digital leader in our sector, so we can drive energy transition and solve real-world problems.
At IT&S, all the roles are within Chapters. While your role will continue to remain within the Chapter, your initial activities described below may change over time.
The service engineering specialist supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback. You will work in an agile delivery squad.
The scope encompasses managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise.
This role also provides feedback to process teams to support continuous improvement (e.g. for service management processes).

Key Accountabilities:
You will work within the Digital Workplace Productivity & Collaboration portfolio, specially your role will be assigned to the Unified Comms Service providing Teams/Skype products to our end customers.
You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed – assuring the integrity of expected IT and business outcomes maintained – including the vendor management of our underpinning contracts.
You will ensure that Service/s operate appropriately and will execute Change/Projects in compliance with IT&S standards and regulatory requirements relating to: Security, HR, Ethics, Data Protection, HSSE, Policies, Legal entities and legislations.
You will manage the Service Performance and relevant reporting activities related to the services/products offered. You will help advance the company’s technology-related transformation by drawing meaningful insights from data and use these to support innovation and the delivery of iterative solutions.
You will aim to protect, evolve, innovate, enhance and optimise the service/s managed, the products offered and the overall customer experience.
You will develop a deep knowledge of your E2E Service Model and will build and manage collaborative relationships to improve the overall quality of the service. and effective Ways of Working that work to maximise value of underpinning Resources (Technology, Contracts, People); simplify and optimise delivery, and enhance the products offered.
You will lead the development, maintenance and dissemination of Knowledge and Communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services.
As an experienced Service engineering professional, you will develop leadership skills through activity, supplier and resource management; identification and support of team development needs, and mentoring – with a focus on enabling the success of others.

Job Advert:
Team: Developing the capability of your teams to deliver the most agile solutions is one of your top priorities. Our culture is exploring, thinking and doing, and you will live this every single day. Working across the team you will identify, assess and manage risks that may affect the success of the project.
Relationships: You will develop and maintain a series of internal and external stakeholder relationships and support project delivery. You will work with the team to get the most value from current applications and emerging technologies, leading technical thinking across a wide range of technologies. The role requires ability to influence and inspire change in a positive and impactful way.
Safety and Compliance: Safety of our people and our customers is our highest priority. We will advocate and help ensure our architectures, designs and processes enhance a culture of operational safety and improve our digital security.
Essential Education
Tertiary education and/or equivalent relevant work experience.
Essential Experience and Job Requirements
Technical capability:

Primary Skills
Service level management
Contract management
ITIL core processes
Relationship management
Customer Service Support
Secondary Skills
Business process improvement
Business risk management
Service acceptance
Technical specialism

Desirable Skills:
Application Support
Data Design
Business Analysis
Quality Management
Release and Deployment
Systems Integration
Porting/Software Configuration
Capacity Management
Data Analysis

Business capability:
Software Engineering
Leadership and EQ
You embrace a culture of change and agility, evolving continuously, adapting to our changing world.
You are an effective team player, looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences.
You continually enhance your self-awareness and seek input from others on your impact and effectiveness.
Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time.
You apply judgment and common sense – you use insight and good judgment to inform actions and respond to situations as they arise.You comply with BP’s Code of Conduct and demonstrate strong leadership through BP’s Leadership Expectations and Values & Behaviours.

Manager Expectations
Provide ongoing feedback to your employee tree, both formally and informally, with the aim of supporting their performance and development within the Chapter
Coach and mentor to help build domain experience amongst peers
Contribute to relevant supply and demand conversations, to adequately staff squads with appropriately skilled employees
Assess candidates as part of the Talent Acquisition process, interviewing to identify future IT&S talentSharing knowledge (cross-pollination) between Chapter members that can be utilised by various Squads

Flexible Working
In IT&S we are committed to the provision of flexible working arrangements. Agile or flexible working encompasses a wide range of working options which support individuals to their full potential. It is more than ad-hoc home working or part time working, it’s about finding the best way and role modelling BP’s IT technology to get a job done, that works well for both the business and our employees.
So even if a job is advertised as full time, please reach out to the hiring manager or the recruiter as flexible working arrangements may be considered.

About BP:
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together.

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