Perform and supervise service, repair& warranty processes for heavy vehicles and construction equipment. Lead technical team and manage workshop day to day activities. Perform all activities related to the inspection of the vehicles for repair and service operations. Communicate and coordinate with Workshop, supplier and other divisions in order to process inquiries Inspect and closes job cards and prepare / advise invoices accordingly.
Minimum Qualifications & Experience
B.Sc. in automotive or mechanical or mechatronics engineering
Minimum 2-3 years’ Experience in trucks and Equipments repairing mainly in Renault or Volvo trucks
Knowledge in product(s) and principal(s) policies, procedures, and online system when available.
Administrative skills & Computer skills.
Excellent knowledge of spoken and written English & Arabic preffered.
Strong interpersonal & Managerial skills.
Customer focused and good customer relations ability.
Knowledge in Quality Management Systems & ISO 9000 requirements.
Strong Market knowledge.
Courteous, Honest, and Presentable.
Confident, Energetic, and Self motivated.
Rapport building skills.
Driving license preferred
Duties and Responsibilities
Answer customer calls and prepares vehicles’ service schedules accordingly.
Inspect incoming vehicles into the Workshop & customer sites.
Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly.
Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards.
Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field.
Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs.
Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle.
Prepare / Advise invoices for the performed jobs at the workshop after closing job cards.
Schedule the activities of the machines in workshop which may be delegated to job holder as required.
Perform other duties and responsibility as agreed upon by the Service Center Manager and Job holder.
Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division.
Providing basic technical systems training to Technicians.
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